Frequently Asked Questions – American Removers
What items can I place in the dumpster?
You can place any type of non-hazardous waste. Allowed items include construction materials, furniture, household items, branches, yard waste, and general household trash.
What items CAN'T be placed in the dumpster?
Hazardous or flammable items are not allowed. Examples: tires, batteries, paint, oil, gasoline, chemicals, electronics, appliances using gas or freon, materials containing asbestos, medical waste, or any toxic substances.
Why can't I place certain items in the dumpster? What happens if I do it anyway?
Landfills reject prohibited materials. If they are detected in the dumpster, the load may be returned, and the customer must remove those items before rescheduling the pickup. Additional handling or removal fees may also apply.
What is included in the rental price?
The rental includes dumpster delivery, pickup upon completion, and the permitted tonnage based on size. For American Removers, the 14-yard dumpster includes a standard weight agreed upon in the contract and a defined period of use.
What is not included in the rental price?
Excluded are charges for overweight, additional days outside the contracted period, unauthorized materials, or damage to the dumpster. Any of these situations may incur extra charges.
What is the dumpster rental period?
The standard rental period with American Removers is 7 days from the time of delivery.
What if I need to keep the dumpster for more than 15 days?
You can extend the rental period for an additional daily fee. Just contact American Removers to arrange this in advance.
How much notice is required to request service or a pickup?
It is recommended to do so at least 24 hours in advance to ensure availability and scheduling of the service.
When will my dumpster be picked up?
American Removers automatically collects the dumpster at the end of the rental period, once the customer schedules their pickup, or unless the customer requests an extension or change of date.
What happens if I finish early or need another dumpster?
You can contact American Removers to request early pickup or request a second dumpster. Each new dumpster starts a new rental period.
What happens if the dumpster is too full, blocked, or too heavy to be picked up?
If the dumpster exceeds the allowed load or is blocked, the customer must correct the situation and reschedule the pickup. Additional travel or overtime fees may apply.
When do I make payment and what methods are accepted?
Payment is due upon delivery. American Removers accepts credit cards, cash, or check. A valid card is required to confirm the reservation.
Will the dumpster damage my driveway or be placed in the street?
Dumpsters can be heavy, especially when filled. American Removers recommends placing wood underneath to protect the surface. If you need to place the container on the street, check with your municipality, as some locations require special permits.
How can I prevent the container from becoming too heavy due to rain?
Cover the container with a tarp if rain is forecast, especially if it contains materials that absorb water, such as wood, carpets, or mattresses.
What if the container is too heavy or unsafe to transport?
Trucks have legal weight limits. If this is exceeded, some of the contents will need to be removed until a safe weight is reached before collection.
What happens if I stack trash above the rim of the container?
Trash should not be loaded above the rim. If this happens, the driver may refuse to collect the container, and additional charges will apply until it is level.
How high can I stack trash in the container?
To the top rim, but never above the sidewalls.
What are the dimensions of the 14-yard container?
The American Removers dumpster measures approximately:
8 ft wide × 12 ft long × 4 ft high.
The truck requires at least 9 ft wide and 14 ft high clearance for delivery and pickup.
How much space is needed to place the dumpster?
A clearance of at least 9 ft wide is required for truck access and 14 ft high to tilt the dumpster during loading or unloading.
Do I need to be present during delivery or pickup?
It is not mandatory, but it is important to leave clear instructions on where to place the dumpster. If access is blocked, additional rescheduling fees may apply.
Can I enter the dumpster to load large items?
Yes. All